Last updated: 27/07/2025
At Bringelly Pork & Bacon, we take pride in providing high-quality, fresh produce and delivering exceptional customer service. Due to the perishable nature of our products, we have specific guidelines in place for refunds and returns.
Perishable Goods
We do not accept returns or offer refunds for change of mind on perishable goods. However, if there is a problem with your order, we will do our best to make it right.
Please contact us as soon as possible if:
- An item you received is incorrect
- An item is missing from your order
- An item arrives spoiled or damaged
To be eligible for a refund or replacement, you must contact us within 24 hours of receiving your order.
Non-Perishable Goods
Returns for non-perishable goods (e.g. merchandise or packaged items) may be accepted at our discretion within 7 days of purchase, provided the item is:
- Unused
- In its original packaging
- Accompanied by proof of purchase
Return shipping costs (if applicable) are the responsibility of the customer unless the item is faulty or incorrect.
Refund Process
If a refund is approved, it will be processed via the original method of payment. Please allow up to 5 business days for the refund to appear in your account.
How to Contact Us
To report an issue or request a return or refund, please contact us with the following information:
- Your name and contact details
- Order number
- A description of the issue
- Photos (if applicable)
📧 Email: bringelly.pork@yahoo.com.au
📞 Phone: (02) 9606 5030
🏪 Or visit us in-store during business hours: 171 Bringelly Road, Leppington NSW 2179, Australia
Australian Consumer Law
This policy operates in accordance with the Australian Consumer Law. You are entitled to a refund or replacement for major faults or product issues that do not meet acceptable quality, safety or purpose.
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